Typical turnaround time for branding or website is between 4-6 weeks depending on the project’s scope. For Branding + Web projects, it takes approximately 10-14 weeks – depending on scope. However, timelines are sometimes affected by the client’s feedback and decision making. You can read more about our Branding Process here. If you have any questions, feel free to have a chat with us!

There are 3 rounds of refinements included in every project. Additional revisions can be requested, but they are charged separately

Once you enquire for our services, we will provide you with an approximate start date. This is to ensure you will have plenty of time to complete the questionnaires and prepare any necessary content for your website.

Upon the receipt of final payment, we will send you a link to download your designs. Your logo files will be delivered in four formats: PNG, PDF, SVG and EPS, in all colourways. If it’s a website, we’ll transfer the ownership over to you. We’ll also keep a copy of your files in our archive in case you lose yours.

We like to break projects down into four partial payments to make the investment a little easier for you and to keep the project moving with regular payments. Your deposit payment (25% of the total cost of the project) is non-refundable and required to save your spot in our schedule. Then, the rest of your payments will be spread out throughout the project.

Yes, after the final balance has been paid, you will receive copyright and own all files and designs.

Design is a two-way process and your input is important. We’ll ask you to fill out the Discovery Questionnaire to begin with and to provide us with any images and text copy for website or collateral pieces.

Of course! As long as you have strong branding in place (this includes your logos, font system, colour palette, and brand guidelines) and think we’ll be a great fit – we’ll be happy to chat about your project!